Terms and Conditions
Last updated: 03/06/2024
Please carefully review these terms and conditions before using our candle online store operated by RH Group Services LTD (“us”, “we”, or “our”). Your access to and use of the service is subject to your acceptance of and compliance with these terms. By accessing or using the service, you agree to be bound by these terms. If you disagree with any part of the terms, then you may not access the service.
Refunds and Returns
Our refund and returns policy lasts for 14 days from the date of purchase. If 14 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your candle must be unused and in the same condition that you received it. It must also be in the original packaging.
Exclusions
Certain types of items are exempt from being returned. Perishable goods such as candles cannot be returned once they have been lit.
Non-returnable items include:
- Gift cards
- Personalised or custom-made items
To complete your return, we require a receipt or proof of purchase.
Partial Refunds
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 14 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at contact@homeblissboutique.co.uk.
Sale Items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@homeblissboutique.co.uk and send your item to: 15 Bonington Walk, Corby, NN18 9LG.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping Returns
To return your product, you should mail your product to: 15 Bonington Walk, Corby, NN18 9LG. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Contact Us
If you have any questions or concerns regarding our refund and returns policy, please contact us at contact@homeblissboutique.co.uk.